Service

Expert, Experienced Customer Service

At MDI, our priority is to deliver our partners the best quality, value and service. To make your experience with MDI exceptional, we have a fully staffed, friendly, courteous, and knowledgeable customer service team ready to assist you.

Our staff is trained to answer questions, provide product information and samples, suggest alternate products, process orders and track shipments from our door to yours. We are in constant communication with our sales staff and family of manufacturer’s reps throughout the country.

Fast Order Fulfillment and Delivery

MDI ships orders consisting of price list and stocked items within 48 hours. Our fast, reliable door-to-door delivery is available with low minimums for pre-paid freight – designed to keep it simple for you.

Satisfaction Guaranteed

At MDI we stand behind our nonwoven wiper products and offer a satisfaction guarantee. If you are not satisfied with the product you receive, contact customer service and we’ll arrange for a prompt exchange or credit.

Mercantile Development, Inc. - MDI - Wiper items in stock and ready to ship